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Cunard Line is a brand of Carnival plc.
References to Cunard in these terms and conditions shall be deemed to be references to Carnival plc.

Responsibility
Transportation of guests and baggage on Cunard are governed by the Cunard Passage Contract, a copy of which will be included with your preliminary documents or upon request. The Passage Contract represents the entire agreement between Cunard and the guest. It is important that you carefully read the entire Passage Contract as it sets out the rights and responsibilities of Cunard and the guest and the procedure for resolution of disputes which must take place in Los Angeles County, California. Clients must be residents of Australia to book voyages from this brochure.

Cunard shall have the right to cancel or alter in any way any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reason and to do so without liability for damage or for any loss to guests. Cunard also reserves the right, in the event of a full-ship charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such an event, Cunard’s only liability will be to refund to guests the amount it has received.

The guest is responsible for arriving at the respective ports on time for embarkation and for joining the vessel at its next port of call, if for any reason, a scheduled sailing is missed. Cunard reserves the right to refuse or discontinue passage to anyone when in Cunard’s sole judgment, it would be considered a risk to the guest’s own safety, well-being and health or a risk to the safety, well-being, comfort and enjoyment of any other guest or crewmember.

Deposits
A 10% deposit (25% for World Cruise 2008) is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if the required deposit amount is not received within the specified option period.

Balance of Payment
Full payment for all voyages must be received by Cunard no later than 75 days prior to sailing (90 days for World Cruise 2008). All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 75 days prior to sailing (90 days for World Cruise 2008). Reservations made within 75 days prior to sailing (90 days for World Cruise 2008) require full payment within seven days of the reservation or sooner, as specified by Cunard.

Methods of Payment
Only Australian dollar payments are accepted via agency cheque, personal cheque, American Express, MasterCard, Visa or Diner’s Club. Expenses incurred for onboard services/products by the guest or by Cunard on behalf of guests, shall be paid by guest prior to debarkation.

General Cancellation by Passengers / Refund Policies
The cancellation charges below apply to all travel including voyage and air and hotel programmes. If non-voyage components only are cancelled, the guest will be responsible for any cancellation charges imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties.

Europe, Transatlantic, Caribbean, Canada & New England 

Number of days before travel Cancellation 
Fee

45 days or more

Loss of deposit


44-31 days

25% of total fare


30-15 days

50% of total fare

Less than 15 days or
Non Appearance
100% of total fare


2008 World Cruise
Number of days before travel Cancellation
Fee

91 days or more

10% of total fare 

90-61 days 25% of total fare

60-31 days
50% of total fare

Less than 31 days or
Non Appearance
100% of total fare

Note: A $100 per person administration fee will be applied to anyone wishing to change arrangements within 90 days of departure.

Refunds
Before a determination regarding a refund can be made, all voyage and air documents must first be returned to Cunard Line. Partial use of voyage, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.

Travel Insurance
We strongly recommend that all guests purchase comprehensive Trip Cancellation/Interruption Insurance for the full purchase price of the voyage as well as air and hotel programme costs. We also urge you to purchase medical and emergency evacuation  coverage if your health insurance does not provide coverage outside of Australia.

Baggage and Valuables
Though we take reasonable care in the handling of baggage, Cunard’s responsibility for lost, damaged or misplaced baggage and other personal property is limited by the Passage Contract. Cunard Line is not responsible for camera equipment, laptops, cash or other similarly fragile and valuable items contained in checked or unchecked baggage. These items, as well as medications and prescriptions, should be carried on and off the ship by the guests themselves. Safe-deposit boxes or in-room safes are available free of charge onboard. For your safety, all guests and all baggage must pass a security checkpoint.

Children Traveling with an Adults
Children under 18 years of age must be accompanied by an adult (parent or legal guardian) and must be at least six months of age to sail. No child under one year of age will be accepted as a guest on a Transatlantic Crossing or World Cruise.
Alcohol Policy
Alcohol (duty-free or otherwise) is available for purchase and will be delivered to your stateroom on the last day of your voyage. Alcohol purchased at any port of call including the port of embarkation may not be consumed on board. It will be collected at the gangway for safekeeping and delivered to your stateroom on the last day of your voyage, prior to disembarkation. You may bring one bottle per person of wine or champagne on board to celebrate sepcial occasions. If consumed in the dining rooms or alternative restaurants, each bottle will be subject to a USD15 corkage fee.

Embarkation/Disembarkation
The ship generally will be available for embarkation two hours before the scheduled sailing time. Due to limited facilities, guests should not arrive earlier than the embarkation time noted on final documents. On disembarkation day, staterooms must be vacated at the time advised by the Hotel Manager. Once customs and immigration clearance has been completed, guests making their own air arrangements should allow three to four hours for transfer time to the airport.

Guests with Disabilities / Special Diets
Guests with disabilities are welcome aboard Cunard vessels. Due to the configuration of our ships, wheelchair users and individuals with sight impairments may experience some difficulties in accessing certain areas. Where such individuals would be unable to be safely and comfortably accommodated due to such barriers or other criteria, we may suggest that the guest be accompanied by a companion. Some ports of call require tenders to go ashore and may preclude passengers using a wheelchair from leaving the vessel; this decision must be made by the ship’s Captain and is binding. Upon notification by a guest with a disability, Cunard Reservations will provide stateroom and bathroom doorway widths and other pertinent access limitations onboard the vessels. Cunard is pleased to permit individuals to bring service animals onboard. In order to make appropriate arrangements, notice that a guest will be travelling with an animal must be provided at the time of booking. Local laws or customs may prevent animals from disembarking at particular ports and countries. It is the guest’s obligation to obtain all documents/health certificates that may be required. Consult local customs authorities for information and requirements.

Guests with conditions requiring ongoing medical assistance may be asked to have their physician provide a confidential certification form to ensure that they may travel safely. If guests have special dietary needs, Cunard must be advised at time of booking or, at the latest, six weeks before sailing. Every effort will be made to comply with such requests.

Shore Excursions Terms & Conditions
Please download the Shore Excursions Terms & Conditions information

Services Provided by Independent Contractors
All shoreside tours and services described in this brochure, including air, hotel, transfers and shore excursions are provided by independent contractors. Cunard acts solely as the ticketing agent for all shoreside activities. Cunard shall have no obligation or liability of any kind to guests for acts or omissions in connection with or arising out of arrangements with independent contractors, including but not limited to airline carriers, ground/ tour operators, hotels and onboard physicians since they are neither agents for nor employees of Cunard.

International Travel Documents and Health Information
It is the guest’s obligation to obtain and carry with them a valid passport, visas, parental authorisations if required, and public health documents for all applicable ports of call and overland tour destinations. Your passport must be valid for a minimum of six months past the last day of your trip. Please check with Cunard or your travel agent at least 3 months prior to departure for only visa requirements to cover the ports of call on your itinerary. This will depend on individual passport details.

Depending on the area of the world visited, vaccination/immunization requirements vary considerably, and are subject to change at any time. We suggest that guests travelling outside of their country of residence consider being immunized against Hepatitis A, Typhoid, Diphtheria, Polio and Tetanus. An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. We strongly recommend that all guests contact their personal physician, the Department of Public Health or the Centres for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations. Any Malaria prophylaxis medication recommended must be obtained prior to joining the vessel.

Ship details and other information presented are subject to change at any time, at the discretion of Cunard.

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